Customer Support

wheelsy@wheelsy.art

FAQ

1.I received a wrong item/s. What shall I do?

Please inform us immediately and provide a photo of the wrong product and your order number.

2. My order arrived damaged. What shall I do?

Please do not accept packages that appear damaged. Pass them back to the delivery company and inform us immediately. If, however, there was no damage visible from the outside of the package, please inform us right away and provide photos of the damaged product in its entirety, as well as a photo of the full shipping label.

3. Can I track my order?

Once your package has shipped, you will be sent tracking details via email. Please check your spam folder if you don’t think you’ve received it. For shipments via post: once the consignment has been passed to your local post office, you should track it with them. If they don’t offer online tracking, please call them. If you’re still unable to track your

package, please get in touch with us. (Tracking may not be available for some countries, e.g. the UK and Australia). Also, please bear in mind that delays can occur during the import/customs inspection.

4. Can’t find answer to your issue?

Get in touch with us and we’ll reply within 1-2 business days.

5. How do I cancel an order?

Here are our unpacking instructions:

  • Remove cap from tube
  • Gently slide the print out, but don’t force it
  • Remove plastic cover
  • Uncurl poster and place heavy objects on each corner
  • Leave to flatten overnight
  • Choose a suitable frame (50 x 70 cm)
  • Frame it, hang it, enjoy it

6.Can I personally pick up my order?

No, we are only online but you can find us on some classic car events.